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Terms & Conditions of Use

We encourage that customers read these terms and conditions of use carefully before attempting to start using our website so that you are aware of your rights and obligations.

  • Confidentiality of Your Account

Customers are required to be solely responsible for safeguarding and maintaining the confidentiality of your username / password. In doing so, you also agree not to disclose or permit other users not affiliated or connected to S. S. Kim Enterprises Pte Ltd to use your account without your permission. Our site will not take responsibility should this occur.

  • Order Status

Customers are required to check their order status carefully after fully completing the required online shopping process. Do note that the order status implies that we have only received the order request that you have made. However, this does not mean that the order has been confirmed. We reserve the right to accept or refuse the orders based on products and services availability.

Once the customer has fully completed the order, this means that the customer has confirmed the order, fully agreeing to be bounded by the terms and conditions as per our Site.

Should there be any changes to the customer's personal details (such as delivery address and contact numbers) after having placed the order fulfilment, he/she should take all responsibility to update their personal details immediately. Do note that once an order has been confirmed, customers are not allowed to deny orders or payments due to incorrect personal information provided at the time of order.

Should discrepancies between any electronic orders and transactions occur, records will be referred through to our auto-record system.

Please contact our stores immediately should any incorrect information on the order or transaction be found.

  • Discrepancies of Product

S. S. Kim Enterprises Pte Ltd makes its best effort and endeavours to ensure that all the information, images and order transactions are correct to the best of our knowledge. Product pictures that are featured on our Site are there to help recognise the products on offer. Please note that the featured products may vary and may not necessarily reflect the exact nature of the package that you receive.

  • Pricing Policies

S. S. Kim Enterprises Pte Ltd endeavours to provide accurate and up-to-date pricing of products and information. Prices are subjected to change at any time. Should there be any changes to the weight (Weighted Items), customers will be informed through phone prior delivery. Products are priced as per kilogrammes unless otherwise stated.

We will not entertain any request for refund/exchange based on such price discrepancies.

S. S. Kim Enterprises Pte Ltd reserves the right to change the price and other details of the products without notice.

Discrepancies between the on-line bill or order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items.

  • Returns & Refunds

It is advisable that the customer checks and confirms the products when they are being delivered to you. Customers may return the products to our drivers immediately should they find the products dissatisfying.

However, returns will NOT be allowed for the following reasons:

- The product's appearance is different from the pictures shown on our website.
- The product's taste is different from the customer's expectation.
- The product's packaging is different from the customer's expectation.
- The delivery time is not within the customer's desired time frame.
- The customer deliberately damages the packaging while checking the product with our driver.
- The products were checked and confirmed with our driver, however, deciding to return or exchange the product after our driver has left the premises.
- Any other request for return or exchange that is not relevant to the product's quality.

  • Linked Sites

S. S. Kim Enterprises Pte Ltd may provide links, plug-ins, relevant information or any other connections to other sites. However, we do not have control over and are not responsible in any way whatsoever for the content or obtained through the linked sites. We are also not liable for damages that you may incur for the linked sites that may come in the form of viruses, spyware, malware etc. As such, customers hereby agree that you access these sites at your own risk when accessing these sites.

Customers should also leave the site should the content make them feel uncomfortable.

We seek your understanding.

Thank you.

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